Refund Policy

At Marino Bangladesh, customer satisfaction is our top priority. We strive to provide premium FMCG food products, ensuring the highest quality and convenience for our customers. However, in case you are not fully satisfied with your purchase, we are happy to offer a clear and straightforward refund process.

1. Eligibility for Refund

• Damaged or Defective Products: If you receive a product that is damaged or defective, please contact us within 24 hours of receiving the product to initiate a refund.
• Incorrect Products: If you received the wrong item, we will offer a full refund or replacement once we are notified within 7-10 days of delivery.
• Non-Food Items: For items like packaging or gift products, refunds are only available if the packaging remains unopened and undamaged.
• Perishable Items: Due to the nature of our products, food items are generally non-refundable unless they meet the criteria above.

2. How to Request a Refund

• Please contact our customer support team via info@marino.com.bd or call us at +880 9611 67 87 07.
• Provide your order details, along with photos of the damaged or incorrect product to facilitate processing.

3. Refund Process

• Once your refund request is received and approved, the amount will be credited to your original payment method.
• Refunds typically take 5-7 business days to process, depending on your bank or payment method.

4. Non-Refundable Items

• Items purchased with discounts, special promotions, or bulk orders may not be eligible for a refund unless otherwise stated.

5. Customer Satisfaction

• Marino Bangladesh values your satisfaction. If there are any concerns about your order, feel free to contact our support team, and we will do our best to resolve any issues.